Privacy Policy

Last Updated: July 29, 2026

Vanchor Supply Chain Management (Hebei) Co., Ltd. (“Vanchor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://www.vanchorsc.com/, submitting an inquiry, requesting a quotation or sample, downloading product information, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights available to you under applicable data protection laws.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• WhatsApp or other messaging contact details
• Company name and business information
• Country or region
• Product requirements
• Requested specifications, quantities, packaging, and delivery information
• Messages, documents, or other information included in your inquiry
• Communication records between you and Vanchor

When you visit our website, certain technical information may also be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed
• Time spent on the website
• Date and time of access
• Approximate geographic location
• Cookie identifiers and website interaction data

Please do not submit confidential, sensitive, or unnecessary personal information through our website forms.

2. How We Collect Information

We may collect information through:

• Contact and quotation request forms
• Product inquiry forms
• Sample and document requests
• Email communications
• Telephone, WhatsApp, WeChat, or other messaging services
• Website cookies and analytics technologies
• Trade exhibitions, business meetings, and supplier or customer communications
• Publicly available business sources

3. How We Use Your Information

We may use personal information to:

• Respond to product inquiries and requests
• Prepare quotations and commercial proposals
• Provide product specifications, Safety Data Sheets, Technical Data Sheets, Certificates of Analysis, and other documentation
• Arrange samples, orders, packaging, shipping, and logistics
• Confirm product suitability and technical requirements
• Communicate regarding ongoing or potential business relationships
• Provide customer service and technical support
• Improve our website, products, and services
• Analyze website performance and visitor activity
• Protect our website against fraud, abuse, and security threats
• Maintain internal business and transaction records
• Comply with customs, tax, export, safety, and other legal obligations
• Send relevant product or company updates where permitted by law

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

4. Legal Basis for Processing

Where the General Data Protection Regulation, UK GDPR, or similar laws apply, we process personal information based on one or more of the following legal grounds:

Consent

We may process information when you have voluntarily provided it or agreed to receive certain communications.

Contractual Necessity

We may process information to prepare quotations, supply samples, process orders, arrange transportation, or perform other steps requested before or during a business relationship.

Legitimate Interests

We may process information where reasonably necessary to operate our business, respond to inquiries, improve our services, prevent fraud, maintain security, and communicate with business customers.

Legal Obligations

We may process and retain information when required by applicable laws, customs requirements, accounting rules, export controls, regulatory obligations, or lawful government requests.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts, and similar technologies to:

• Keep the website operating correctly
• Remember visitor preferences
• Understand how visitors use the website
• Measure website traffic and performance
• Improve website functionality and content
• Detect technical problems and security risks
• Support advertising or marketing activities where applicable

Cookies may be placed directly by us or by third-party service providers.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of some parts of the website.

Where required by applicable law, we will request consent before placing non-essential analytics, advertising, or tracking cookies.

6. Analytics and Third-Party Services

We may use third-party website hosting, analytics, communication, security, translation, customer relationship management, email, or marketing service providers.

These providers may process technical or personal information on our behalf. They are permitted to use such information only as necessary to provide their contracted services or comply with applicable law.

Third-party services may have their own privacy policies. We encourage you to review those policies before interacting with external platforms.

7. How We Share Information

We may share personal information with:

• Our employees and authorized representatives
• Affiliated companies and manufacturing partners
• Logistics providers, freight forwarders, warehouses, and customs agents
• Testing laboratories and certification organizations
• Website hosting and information technology providers
• Email, communication, and customer management service providers
• Payment, accounting, insurance, legal, and professional advisers
• Government authorities where legally required
• Business partners involved in fulfilling your request or order

We only disclose information that is reasonably necessary for the relevant business or legal purpose.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation
• Respond to a lawful authority request
• Protect our legal rights or property
• Prevent fraud, misuse, or security incidents
• Protect the safety of our customers, employees, or the public

8. International Data Transfers

Vanchor serves customers and works with service providers in different countries. Your information may therefore be processed or stored outside your country or region, including in China and other jurisdictions where our service providers operate.

Data protection laws in those jurisdictions may differ from those in your location. Where required, we use reasonable legal, contractual, and organizational safeguards to protect personal information transferred internationally.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Maintain customer and supplier relationships
• Complete transactions and deliveries
• Provide after-sales support
• Maintain quality and compliance records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, customs, and regulatory requirements

Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or restrict access to it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, email system, internet transmission, or data storage method can be guaranteed to be completely secure. You provide information online at your own risk.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Restrict or object to certain processing
• Withdraw previously provided consent
• Request a portable copy of certain information
• Opt out of marketing communications
• Submit a complaint to an appropriate data protection authority

These rights may be limited where we must retain or process information to comply with legal obligations, establish or defend legal claims, complete a contract, or protect legitimate business interests.

To exercise a privacy right, contact us at info@vanchorsc.com. We may need to verify your identity before processing the request.

12. Marketing Communications

Where permitted by law, we may send information about products, services, company updates, exhibitions, or industry developments that may be relevant to your business.

You may stop receiving marketing emails at any time by:

• Using the unsubscribe option in the message, where available
• Replying to the message with an unsubscribe request
• Contacting us at info@vanchorsc.com

Unsubscribing from marketing communications will not prevent us from sending necessary transactional, quotation, order, shipping, compliance, or customer service messages.

13. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, subject to applicable thresholds, definitions, and exemptions.

These rights may include the right to request:

• The categories of personal information collected
• The sources from which information was collected
• The purposes for collecting or using information
• The categories of third parties receiving information
• Access to specific personal information
• Correction or deletion of eligible information
• Opt-out from the sale or sharing of personal information
• Limitation of certain uses of sensitive personal information

We do not knowingly sell personal information for monetary consideration. Where applicable law considers certain advertising or analytics disclosures to be a sale or sharing, eligible users may request to opt out by contacting us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. European Economic Area and United Kingdom Users

Individuals in the European Economic Area or United Kingdom may contact us to exercise rights available under the GDPR or UK GDPR.

You may also have the right to lodge a complaint with the data protection authority in the country where you live, work, or believe a data protection violation occurred.

15. Children’s Privacy

Our website and services are intended for businesses and professional users. They are not directed toward children.

We do not knowingly collect personal information from children under 16 years of age. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the content, security, availability, or privacy practices of third-party websites. Visiting an external website is subject to that website’s own terms and privacy policy.

17. Business Transfers

If Vanchor is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization will be required to handle personal information consistently with applicable law and the commitments described in this Privacy Policy.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our website or services
• New business practices
• Changes in technology
• Legal or regulatory developments
• Changes to the service providers we use

The latest version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

19. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Vanchor Supply Chain Management (Hebei) Co., Ltd.

Website: https://www.vanchorsc.com/
Email: info@vanchorsc.com
WhatsApp: +86 193 3309 7768

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.